Q&A
Frequently Asked Questions
What are the delivery times?
Orders placed on Shoppinea.com are processed and shipped within 48/72 hours.
Delivery time for orders in mainland France is 3 to 14 business days (standard shipping).
IMPORTANT COVID-19 INFORMATION:
You can still order your products on Shoppinea.com and we are still able to deliver your orders at no additional cost. Due to high activity, please allow for slightly longer delivery times (between 3 and 21 business days).
How much does shipping cost?
Mainland France: Delivery is FREE all year round on the entire website.
Other countries: Shipping costs are €20 for the entire basket.
How do I track my package?
As soon as your order is shipped, you will receive an email with your order's tracking number, so you can know when your package will be delivered to you.
You may not find this email in your inbox; please also check your spam folder.
How do I return a package?
If the item you received is not suitable and you wish to return it, please contact us at contact@shoppinea.com, indicating your order number. We will then provide you with instructions on how to return your purchase. Return shipping costs will be at your expense.
What is the refund period?
Once we have received and checked your package, you will receive a full refund for your item within 10 days.
Can I modify my order?
Once your order has been paid for and validated, you will no longer be able to modify it.
What payment methods are accepted?
We accept payments via Paypal, Visa, Mastercard, American Express.
Is my payment secure?
Absolutely, we use the 3D secure system which guarantees a completely secure purchase.
I have other questions, how can I contact you?
If you have not found an answer to your question, you can send us an email at contact@shoppinea.com. Our advisors will be happy to answer you from Monday to Friday within 24 hours.